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This is part two of a three part series entitled, “The Customer Experience”. This series is meant to understand more on the customer service side of the business and to show that bartending is much more than just serving the drinks. Your company has been successful in luring in a new client with the […]
Part 1: It All Begins with the Perception This is Part 1 of a three-part series regarding customer service in the bar and restaurant industry. The first question that many bar owners should ask themselves is, “What will work best when building and maintaining a clientele in my establishment?” It first comes down […]
Have you ever wondered why some businesses are so worried about finding new customers that they give the best deals only to those who have never done any business with them in the first place? This only leaves the ones who have, scratching their heads, wondering why they aren’t seeing these deals passed on to […]
Hi folks! I have just been informed that my book, “Extra Dry with a Twist: An Insiders Guide to Bartending”, will be available electronically through most on-line stores including - Amazon, Google Books, Barnes and Noble, etc! For those who’ve been asking me when I would be doing this, the change is about to happen. […]
Many people look at good customer service as being nice and courteous to the customer. But you must take it much deeper to understand its true influence in whatever occupation you’re in. It holds even more clout in the occupation of bartending. Once you do see the overall aspects of it, you will have a […]
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